We want you to be fully satisfied with every item that you purchase from VieVie.com. If you are not satisfied with an item that you have purchased, you may return the item within 10 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap or any other charges.
You must first email us at email@example.com to get an RMA# (return merchandise authorization number) before sending back your shipment. You must also write the RMA# on the outside of the box. If we receive a return shipment without an RMA# on it, we will be forced to refuse it.
The item must be returned in good condition, in original packaging (whenever possible) and with all tags, paperwork, parts and accessories to ensure credit.
RETURNING AN ITEM
If you wish to return an item to VieVie.com, please follow the instructions below.
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
- Please include your order number, billing name, and address with the item(s).
- Before sending your return shipment, please remove all extra labels from the outside of the package.
- Send the return package to the following address:
1977 Union Street
San Francisco, CA 94123
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS, FedEx or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost only if the return is a result of a manufacturing defect or shipping error.